When asked every company would certainly tell you that they strive for customer satisfaction. At Global, we’re no different: We want to make sure our customers enjoy every interaction with us, whether it’s the first or the hundredth time we’ve talked.
But we also know that sometimes satisfaction alone isn’t enough: It’s the entire experience that counts. In fact, according to a Walker study, by the year 2020, customer experience will be more important to consumers than price and product!
In his latest post, Global Software, Inc. President & CEO Spencer Kupferman challenges us all to think beyond satisfaction into deeper ways we can connect with our customers to build that all-encompassing customer experience. Check out his tips here!
Global Software, Inc. is the leading provider of Microsoft Excel-based automation & reporting software solutions to enhance the world’s foremost Business Intelligence (BI), Enterprise Resource Planning (ERP) and operational platforms. The Company’s flagship offering, Spreadsheet Server streamlines data analytic processes and bridge the operational gap between Company data and reporting, resulting in timely and cost saving secure financial and operational reporting, budgeting, and automated report delivery.