1. What do you like most about working in the software industry?There’s a lot to like about this industry, but topmost is the ability to help people and organizations be more efficient and enhance quality of work life, which results in a better quality of personal life. Technology, when used and developed in the right ways, can help people. That’s what we do at Global Software with our Excel-based platforms. It’s very rewarding to hear our customers’ reviews on value and performance. A customer once told me that thanks to our software Spreadsheet Server, he saved hundreds of hours per year on month-end closing tasks and was able to get home in time for dinner with his family for the first time in his professional career. If that doesn’t get you excited, then nothing will.
2. Who is your role model and why?That’s an easy one: my father, Ron Kupferman. I’ve never met any entrepreneur or leader quite like him. My father is exceptionally purposeful in every minute of his life. So many people waste time watching other people live their lives. He is always busy living his life, every single minute with purpose. I remember waking up and coming downstairs before school and he would have already read four newspapers and had a legal pad in front of him with notes on what he was going to accomplish that day. He also has a great way with people. He is a tremendous listener, with an uncanny ability to absorb information, drill down to the main issue, and create thorough solutions.
But perhaps Ron’s greatest attribute is his humility. No matter what success he’s had in life, nothing has ever changed who he is and how he treats people. That’s my aspiration. He’s a living legend in many people’s eyes for his professional accomplishments, but his humble approach to life has made him a legend in my eyes. I wouldn’t be where I am today without him.
3. How do you like to motivate your colleagues?I’m not sure it’s my job to motivate. Inspire, yes! Motivate, not so much. I believe there is a distinct difference between motivation and inspiration. Motivation is getting up and going to work every day and making a living and feeding your family. Inspiration is being moved in a way that propels you to go beyond your comfort zone and make something special happen. If I am just motivating my people, then that’s bare minimum, anyone can do that. I’ve always believed in positive reinforcement meeting accountability, in pumping people up after a good day, but also in reminding them that tomorrow can be even better if you are willing to get a little uncomfortable.
Either you’re a self-starter and you are passionate about what you do and why you do it, or you’re not. If we all step out of our comfort zones to reach for something special, then together we will inspire each other to make tomorrow better.
4. What inspires you most about your job/career?The people who make up Global Software, Inc. are what inspire me most. I watch what they do day in and day out to become masters of their craft. It’s special to watch the evolution teammates I have worked with for many years and see how far they have come in their careers. Many of them are living out a dream right before my eyes. It’s something I will remember for the rest of my life. We’re creating historic precedence in the Excel world. It’s not easy, but it sure is special and meaningful to everyone involved. They work so hard and so smart. I feel so blessed to be a part of their journey. You hear the saying, “It’s not accomplishing the goal, it’s the journey that’s so rewarding.” I believe in that. My personal journey is exciting, but it’s doing it with the special human beings around me that’s most inspiring.
5. What is the most enduring lesson you’ve learned so far in your career?The most enduring lesson I’ve learned in 20+ years in the software industry is how to deal with fear. I think people make a huge strategic error when they underestimate themselves because of fear. I’ve learned to take the opposite approach. I’ve failed plenty in my life in a number of different areas, and it’s taught me that I fear losing. Because of this, I’ve learned to embrace that fear and use it as a positive tool to drive me. Fear is a powerful stimulus; nobody wants to be on the wrong side of fear. But if you embrace fear, then you won’t let it get in the way of realizing your potential. I’ve had to overcome different types of fears to get to where I am in my career today. Winning is nice, but I fear losing much more than I love winning.
6. What’s the best piece of career advice you’ve received?The most beneficial advice I received was from my father: There are two sides to every story. The best CEOs and leaders are the ones who listen to all sides of an issue before making a decision. Without listening to another source for a different angle you do yourself a disservice by not putting yourself in a position to make the best most practical decision you can make for your business. Listening to only one side of a story could result not only in an impulsive—and likely wrong—decision , but also in potentially alienating other team members by not considering their position before making a decision. This erodes trust amongst the leadership team. Trust is vital to success. So I commit to hearing as many sides of a story as I can with the members of our leadership team and encourage all my colleagues to do the same.
Global Software, Inc. is the leading provider of Microsoft Excel-based automation & reporting software solutions to enhance the world’s foremost Business Intelligence (BI), Enterprise Resource Planning (ERP) and operational platforms. The Company’s flagship offering, Spreadsheet Server streamlines data analytic processes and bridge the operational gap between Company data and reporting, resulting in timely and cost saving secure financial and operational reporting, budgeting, and automated report delivery.