Available Services at Global Software Inc



Services and Support

Global Software, Inc is proud to service over 2,500 supported customers around the globe, each of which is a strategic partnership. Our customer-centric philosophy and progressive support techniques provide direct access to the most experienced client services professionals in the industry. We deliver world-class support via telephone, email, and web-based applications.

Our Client Services Include:

  • Get installation assistance from our team Installation assistance - Global Software, Inc. will assist each customer with installation of all our products. This service can be delivered via the Internet or at the customer site.

Call us for any assistance you may need

  • Helpdesk - Our helpdesk services customers with Global products and/or deployment assistance. Hours are as follows:
    Americas8:30am - 17:00pm EST
    EMEA8:30am - 17:00pm GMT
    APAC8:30am - 17:00pm AWST
    After-hours support is available between the hours of 8:00 pm EST and 8:30 am EST Monday through Friday, as well as all day Saturday and Sunday. Please use +1.800.849.7500 for after-hours support.
  • Access available software updates Availability of Software Upgrades - From our website homepage, supported Global customers have the ability to create an account to access the secure customer portal section of our website. This portal offers convenient and dynamic access to download the most recent software releases. Our client services staff can help identify, through issue resolution, when an upgrade is recommended and assist you in obtaining the appropriate release.